Flights are included in most of tour packages, we always endeavour to secure the best flights for our passengers, however this is not always possible. The flights that provided by us may have following conditions:
For tour clients who are willing to make custom flight arrangement, we will offer our clients a total of AUD700 flight credit for each ticket when they book their preferred flights directly with us. Any additional cost for flights is payable when reservation is made.
Once the flights are ticketed, any change and cancellation is NOT permitted.
In the event of a rescheduling or cancelation of flights by the airlines, our reservation team will try all the best to communicate with airline for the available alternative(s). However Expedition Exclusive (JLB Group Pty. Ltd.) accepts no responsibility for any circumstance amounting to force majeure including losses or expenses due to delay or changes in schedules, flight cancellations due to mechanical problems, sickness, weather, strikes, war, quarantine, civil strife, riots, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, flood, drought, government action, airport and port regulations and closures, technical transportation problems, maintenance to vessels, scheduling of transport and similar events outside our control. Passengers must bear all such losses or expenses. Expedition Exclusive (JLB Group Pty. Ltd.) reserves the right to decline, to accept or to return any person as a member of any tour or to cancel or alter the tour.
If your baggage is lost or damaged, you are obligated to report it immediately and obtain a written report from a local authority. A written report is required when you lodge a submission with your travel insurance provider. If your luggage has been lost or damaged by the airline you will be required to fill out a baggage claim form with the airline before leaving the airport.