Before You Go

FAQs

Q. When will my booking be confirmed?

A. Your place on tour will be confirmed within 10 business days after the completed reservation form and deposit are received by us.

Q. Can pre or post tour accommodation be arranged?

A. Yes, we can assist you to arrange pre or post tour accommodation. However the pre or post tour accommodation must be requested before the actual air ticket(s) are issued. If the request is submitted after the air ticket(s) are issued, additional air ticket change fee and cost will apply.

Q. How big will the group be?

A. Depending on the tour selected, most group departures permit a maximum of 32 people. We recommend that you check at the time of booking as some tours.

Q. What is "Small Group" surcharge?

A. Some group departures are designed to be a small group of a maximum of 16 people for our clients' better comfort. To join the "Small Group", a surcharge per traveller will apply. Please check the surcharge amount for your preferred itinerary with us.

Q. What is the average age on a group tour?

A. Providing you are fit to travel, there are no age restrictions on our tours. A reasonable estimate of average age would be 45-65 years with an increasing number of young professionals and family groups adding to the mix.

Q. Are the tours suitable for elderly or disabled people?

A. General good health and fitness are essential as most tours involve a lot of walking with many stairs a common fixture at temples and pavilions. Whilst on tour your sightseeing will follow a prearranged itinerary to ensure all sites are visited. On most itineraries, a lunch stop is included at a local restaurant for around 1-1.5 hours with sightseeing usually completed between 4-5 pm. Regrettably, for a disabled traveller who requires a wheelchair, it can be very difficult to accommodate their needs as most sites are NOT wheelchair accessible . Traditional Asian architecture often has high steps across doorways, raised pavilions and uneven ground. Not all group transport is equipped to handle wheelchairs, some restaurants are located on a higher floor with no elevators and only recently-built or international chain hotels have made provision for wheelchair accessibility and rooms with disabled facilities. If you are considering a group tour which has a cruise component, please be aware that whilst there is often assistance provided, embarkation / disembarkation and shore excursions are usually via steps or across pontoons. Whilst on board, most cruises have lift facilities but some areas of the ship may have limited access. Our aim is to inform you of the limitations during a group tour, however we would be happy to tailor make a private tour for you and thereby include suitable vehicles, guides, hotels and appropriate sightseeing. We do require a travelling companion to accompany a disabled client throughout the tour who is able to physically assist as required.

Q. If I am travelling by myself, do I need to pay a single supplement?

A. If you are joining a group tour as a single traveller and choose to occupy a single room you will be required to pay the applicable single supplement cost. If you advise us at the time of booking that you would like to share a room with another member of the group, your request will be noted and we will do our very best to match you with a suitable travelling companion. However, if we are unsuccessful, you will be required to pay the single supplement at the time of balance payment.

Q. What is the luggage allowance?

A. Carry-On luggage permits one piece at maximum of 7kg. The check-in luggage permits one piece at maximum of 23kg. Airline / train penalties for overweight baggage can be expensive so we suggest you adhere to the weight restrictions.

Q. Do I need a visa?

A. Visa requirement can be varied for different countries. Please check with local embassy for detailed information.

Q. Do I need travel insurance?

A. It is strongly recommended that all clients purchase travel insurance at the time of making their reservation. Please check with your local travel agent or our reservation for further information.

Q. Do I need vaccinations?

A. It is recommended that you check with your doctor or travel advisory service, like Smart Traveller, for updates and suggested precautions.

Q. Do I need to tip?

A. Tipping is now a compulsory inclusion for all our tour packages.

Q. What are the toilet facilities like on tour?

A. All of our hotels provide western style bathrooms and toilets. However the toilet facilities at restaurants and local tourist sites can vary and we would recommend that you always carry tissues, wet wipes and small bottles of disinfectant gel with you during the tour.

Q. When will I get my documents back?

A. Generally travel documents are returned to you between 10-14 business days prior to departure.

Contact us

Level 27
101 Collins Street
Melbourne Vic 3000 Visit office by appointment only

1300 738 196

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